Do customers have to download an app?
No. Your app works in the browser: customers scan the QR or open the link and order right away, on any phone. No store, no installation.
Can I try everything before opening to customers?
Yes, in two ways: the simulator in the panel shows the app exactly as customers will see it, and after publishing you can place a full test order (excluded from counts and statistics).
How much does it cost?
You'll find up-to-date plans and prices in the Plan section of the panel. You start free, and upgrade only when your numbers ask for it.
How am I notified of a new order?
In real time, with a ring, in the panel and in the Mobee Manager app (recommended: keep it open on your venue's phone or tablet). With a Sunmi terminal or an ESC/POS network printer, the ticket also prints automatically.
Can I use my own printer?
Yes, if it is a thermal printer with the ESC/POS protocol connected over the network (Ethernet or Wi-Fi): it's the standard for receipt printers, and almost all of them declare it. Mobee Manager finds it on the venue network by itself, even without internet, and prints the ticket for every order. USB-only or Bluetooth-only printers don't work. Everything is in Printing tickets: Sunmi, network printer or no printer.
I made a mistake in my company details, how do I fix them?
If your profile is already complete, the details are locked (they end up in legal documents): write to us in chat with the correct details — if you're already talking to us, just ask here and your request opens the case directly — or email info@mobee.it: we'll fix them same day.
Can I close for holidays?
Yes: "Close business" stops orders and shows customers a message; reopening takes one click. See the "Closing temporarily" article.
A dish is sold out, how do I remove it on the fly?
From the Mobee Manager app or the panel: availability toggle on the product, it disappears from the customer app immediately. Switch it back when it returns.
The customer made a wrong order, can I cancel it?
Yes, from the order detail: the customer gets notified and any points are reversed. For orders paid online, contact us for the refund.
Can I use my own domain instead of mobeeapp.it?
Yes, on paid plans: see the "Using your own domain" article.
Can I have my app on the App Store and Google Play?
Yes, on paid plans: you fill in the listing (Mobee AI writes the texts for you), we handle the rest — preparation, submission and store review. Once the app is published, push notifications unlock too. See "Your app on the stores".
I can't find the answer I was looking for
Open "Need help?" at the top of the panel: direct chat with us, or write to us on WhatsApp. We answer fast.