## Do customers have to download an app?

No. Your app works **in the browser**: customers scan the QR or open the link and
order right away, on any phone. No store, no installation.

## Can I try everything before opening to customers?

Yes, in two ways: the **simulator** in the panel shows the app exactly as customers
will see it, and after publishing you can place a full **test order** (excluded from
counts and statistics).

## How much does it cost?

You'll find up-to-date plans and prices in the **Plan** section of the panel. You
start free, and upgrade only when your numbers ask for it.

## How am I notified of a new order?

In real time, with a ring, in the panel and in the **Mobee Manager** app
(recommended: keep it open on your venue's phone or tablet). With a Sunmi printer,
the ticket also **prints automatically**.

## I made a mistake in my company details, how do I fix them?

If your profile is already complete, the details are locked (they end up in legal
documents): write to us via **"Need help?"** and we'll fix them same day.

## Can I close for holidays?

Yes: "Close business" stops orders and shows customers a message; reopening takes
one click. See the "Closing temporarily" article.

## A dish is sold out, how do I remove it on the fly?

From the **Mobee Manager** app or the panel: availability toggle on the product, it
disappears from the customer app immediately. Switch it back when it returns.

## The customer made a wrong order, can I cancel it?

Yes, from the order detail: the customer gets notified and any points are reversed.
For orders paid online, contact us for the refund.

## Can I use my own domain instead of mobeeapp.it?

Yes, on paid plans: see the "Using your own domain" article.

## Can I have my app on the App Store and Google Play?

Yes, on paid plans: you fill in the listing (Mobee AI writes the texts for you),
we handle the rest — preparation, submission and store review. Once the app is
published, **push notifications** unlock too. See "Your app on the stores".

## I can't find the answer I was looking for

Open **"Need help?"** at the top of the panel: direct chat with us, or write to us
on WhatsApp. We answer fast.