Managing orders (panel and Mobee Manager app)
Orders arrive in real time, with a sound alert, in two places: in the panel (Orders section + dashboard) and in the
Mobee Manager app for phone and tablet — the one to keep in the kitchen or at the counter.
An order's flow
1. New order — arrives with a ring and appears in the list;
2. Confirm — you accept the order (you can also propose a different time);
3. Preparing / Ready;
4. Delivered / Picked up — you close the order.
At every status change the customer gets a notification (and an email): no more "how's my order doing?" phone calls.
On each order you see: dishes with options and boxes, customer notes, requested time, address and zone (for delivery),
payment method. You can add internal notes for the kitchen.
The Mobee Manager app
Download Mobee Manager on your venue's phone or tablet and sign in with the same credentials as the panel:
- Recent orders list and a by-time-slot view;
- one-tap status changes;
- automatic ticket printing on Sunmi printers (with recovery of unprinted orders if the printer was off);
- daily cash report: the day's takings at a glance.
Place a test order
Before opening to customers, place a test order from your own app: you experience what customers see and verify the
ring, printing and status changes. Test orders are excluded from counts and reports — they don't pollute your numbers.
If an order must be cancelled
You can cancel an order from its detail view: the customer is notified and any loyalty points are automatically
reversed.
