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Using your own domain
By default your app lives at https://your-name.mobeeapp.it — a clean address, ready to go, with a security certificate included. If you prefer an address that's fully yours, you can connect your own domain. How it works Example: you own pizzeriarossi.com and want the app on order.pizzeriarossi.com. 1. Write to us in chat (or email info@mobee.it) with the domain you want to use (a paid-plan feature) — if you're already talking to us, just ask here; 2. We give you a DNS record (CNAME) to set where you manage the domain (GoDaddy, Cloudflare, your registrar…) — or we set it up together; 3. We handle the rest: the HTTPS certificate is issued and renewed automatically; 4. Within a few hours the app answers on your address. Good to know - The mobeeapp.it address keeps working: QR codes and links already out there don't break; - The domain stays yours: we never touch it, only the CNAME is needed; - If you change domains someday, reconnecting follows the same procedure.
SetupCustomer payment methods
You decide how customers can pay, channel by channel — and you see the chosen method on every order. Payment on delivery or pickup Always available, switched on/off from payment settings: - Cash; - POS (card on delivery or at the counter). They're the baseline every new business starts with: zero configuration, you collect as you always have. Online card payment With the Payments module (included in the Standard plan) you can accept cards directly in the app: the customer pays when ordering and you see the order already paid. Activation requires connecting your payment circuit: it's done together with our support (write to us in chat, or email info@mobee.it) — a one-time step. Good to know - On every order you clearly see the method: paid online, cash or POS — the daily cash report in the Manager app summarizes them separately; - With multiple menus or venues, methods are associated to each: you can accept cash at the counter and online-only for delivery, for example; - To cancel an order already paid online, contact support: we'll handle the refund to the customer together.
Getting startedPublish your app
Once your venue is set up, take your app online with one click — and pause it just as easily. The "Publish app" button You'll find it at the top of the panel. Before publishing, Mobee runs some checks: - at least one active sales channel; - opening hours set; - at least one active category with products; - legal documents accepted (your app's privacy policy and terms); - company details complete (business name, VAT number…). If something's missing, the checklist tells you point by point, with a button taking you straight to the section to fix. When everything's green, publishing is instant. A note on company details: once saved complete they become locked (they're used in fiscal and legal documents). To correct them later, write to us in chat with the correct details — if you're already talking to us, just ask here — or email info@mobee.it: we'll do it for you. Your address and QR code Your app is reachable at: https://your-name.mobeeapp.it From the panel you download the QR code: print it on tables, in your window, on flyers. Customers scan it and order from the browser — nothing to install. Pausing With Unpublish app the app goes offline (customers see a courtesy message); your address and QR stay yours and republishing is one click. Useful for renovations or long breaks. For a short closure (holidays, an emergency) you don't need to unpublish: use "Close business" with a message for your customers — the app stays online but doesn't accept orders. What about the stores? What you publish here is the web app: instantly online, no approval waits. On paid plans you can additionally have your native app on the App Store and Google Play: the process is assisted and we handle the technical side — see the "Your app on the stores" article. After publishing Follow the launch guide on your dashboard: photos, zones, team members, a test order. And share your link everywhere: Google Business, Instagram, WhatsApp.
Getting startedGetting started: from signup to your app online
With Mobee you create your business's ordering app in minutes: menu, opening hours, delivery and pickup, all managed from a single panel. 1. Create your account Go to the signup page, enter your name and email, and choose whether to set a password (you can also skip it: in that case you'll sign in with a link sent by email). You'll receive a verification code by email: enter it and you're in. 2. Complete the guided setup The wizard walks you through step by step: 1. Your business — name and address of your venue (including street number). 2. Selling & hours — pick your channels (pickup, delivery) and opening hours, which can differ by day and by channel. 3. Your menu — you can use the AI assistant: tell it about your business, give it your website or a photo/PDF of your menu and it creates categories, dishes and a welcome text. Or add dishes manually. (See the "AI assistant" article.) 4. Your theme — colors suggested automatically from your logo, always editable. 5. Review — preview your app in a live simulator. You can go back to any step at any time: nothing is final. 3. Follow the launch guide After the wizard you land in the management panel: the dashboard shows the launch guide, a checklist of what's missing before going live (dish photos, delivery zones, team members…). Each step takes you to the right section. 4. Publish When all checks are green, press Publish app: your app is live at https://your-name.mobeeapp.it, with a QR code to print and share. Customers order from their browser, nothing to install. Need help at any point? Open "Need help?" at the top: you'll chat directly with us.
TeamTeam members: roles and access
No need to share your password: every person on your team gets their own account, with the right permissions for what they do. The roles - Administrator — full panel access, like yours; - Venue manager — manages their venue only (orders, menu, hours of their location); designed for multi-location businesses; - Manager — uses the Mobee Manager app for orders and quick menu management (dish availability); no access to settings; - Rider — sees their deliveries from the app. Inviting administrators and venue managers From Team: 1. Enter their email and role; 2. They receive an invitation email with a link: they open it, set their password and they're in; 3. Until they accept, they show as "pending" — you can resend the invitation. Creating manager and rider accounts For operational staff, you create the account with a password you choose (these are service accounts: no invitation email): 1. In Team, pick "What they do" (Manager or Rider); 2. Set the password (there's a generator too); 3. Hand email and password to the person — you'll see them summarized at creation; 4. If you have multiple menus, you can limit a manager to the menus they handle. The base plan includes one operational account; paid plans let you add as many as you need. Revoking access When someone leaves the team, deactivate their account from Team: access closes immediately, without affecting the others. You can also reset the password of an operational account at any time.
SetupPrivacy, terms and company details
Two distinct layers, to avoid confusion: the documents between you and Mobee (the platform agreement) and the documents towards your customers (YOUR app's privacy policy and terms). Your agreement with Mobee You sign it digitally during initial setup (first step of the wizard). No paper: checkboxes and confirm, and it stays available for review. Your app's documents Your app must show customers a privacy policy, terms of service and cookie policy. You don't have to write them: - Mobee provides ready-made standard texts, automatically filled with your company details (business name, registered office, contacts); - In the dedicated section you accept them with one click — or customize them by pasting your consultant's texts, if you prefer your own; - If you enable the loyalty program, there's also the rewards policy, handled the same way. Without acceptance (or customization) you can't publish the app: it's one of the publishing checklist checks. Company details Business name, VAT number, registered office (with street number), certified email or SDI code: filled in under Settings → Company details, required for publishing. ⚠️ Careful before saving: once saved complete, company details become locked — they end up in legal and fiscal documents, so they can no longer be edited on your own. Found a typo later? Write to us in chat with the correct details — if you're already talking to us, just ask here and your request opens the case directly; otherwise you'll find the chat under "Need help?" at the top, or you can email info@mobee.it. We'll fix it for you, same day. Frequently asked - Can I use my own privacy policy? Yes: customize the text in the documents section — what you paste fully replaces the standard. - Are the standard texts compliant? They're prepared and kept up to date with our consultant; they remain a general baseline — if your business has special needs, have yours review them.