With the **Mobee Manager** app, orders arrive in real time on your phone, tablet or
terminal. Printing is optional: you can work from the screen alone. If you want the ticket
on paper, there are two ways.

## The three situations

**I don't have a printer.** That's fine: the app shows every order with a sound alert and
marks it when you take it on. In the guided setup choose "I don't have a printer"; you can
add one at any time.

**I have a Sunmi terminal.** It's a single device with the printer built in: install Mobee
Manager and the ticket prints by itself, nothing to configure. You can order it from the
**Plans** page of the back office.

**I have (or want to buy) a network printer.** Mobee Manager supports thermal printers
that speak the **ESC/POS** protocol over the network (Ethernet or Wi-Fi): the app finds it on
your network and prints the ticket for every order. It must have one specific feature, see
below.

The two can be combined: keep the **Sunmi at the counter** and an **ESC/POS network printer
in the kitchen**, each with its own ticket.

## Which printer to buy

You can buy it yourself (Amazon or any retailer). Check **three things** on the spec sheet:

1. **ESC/POS protocol** — this is the essential one. It's the standard for receipt printers
   in hospitality and almost all of them declare it; without it, the app can't talk to it.
2. **Ethernet or Wi-Fi connection** — the printer must be on the **same Wi-Fi network** as
   the phone or tablet. **Avoid** **USB-only** or **Bluetooth-only** models: they don't
   work with the app.
3. **80 mm paper width** (recommended: easier to read, text doesn't wrap). 58 mm is fine
   for short tickets.

Search for example "80mm thermal printer ESC/POS Ethernet" or "… Wi-Fi". Models like the
Epson TM-T20 / TM-T88 and compatibles work well.

## Guided setup

In **Settings → Printing** the app walks you through it: it recognises a Sunmi by itself,
otherwise asks whether you have a printer, searches your network, runs a test print and
asks how many copies you want:

- **One copy at the counter** — the full sheet with customer, address and bill.
- **One in the kitchen and one at the counter** — the kitchen gets a ticket with dishes
  only, in large text; the counter gets the full sheet.

Made a mistake or changed printer? Tap **Reset printing** and start over: all other
settings are kept.

## Can't find it?

- Phone and printer must be on the **same Wi-Fi network** (not mobile data, not a VPN).
  **Internet is not required**: search and printing work even if the venue network is
  offline at that moment, or if you are testing on a separate network.
- If the printer is on **another network**, tap **Search another network…** and type the
  first three numbers of its address (for example `192.168.123`): the app searches there.
  Your phone must be able to reach it; if it still can't find it, connect the phone to the
  printer's network.
- You can type the IP address by hand: you'll find it on the printer's self-test page
  (usually by holding the feed button while powering on). The address is entered in
  **four boxes**, one per number: the app adds the dots, you only type the digits and it
  moves to the next box by itself.
- If you're stuck, **write to us in chat** from the panel: if you're already talking to
  us, just ask there.