Orders arrive **in real time**, with a sound alert, in two places: in the panel
(Orders section + dashboard) and in the **Mobee Manager** app for phone and tablet —
the one to keep in the kitchen or at the counter.

## An order's flow

1. **New order** — arrives with a ring and appears in the list;
2. **Confirm** — you accept the order (you can also propose a different time);
3. **Preparing / Ready**;
4. **Delivered / Picked up** — you close the order.

At every status change **the customer gets a notification** (and an email): no more
"how's my order doing?" phone calls.

On each order you see: dishes with options and boxes, customer notes, requested time,
address and zone (for delivery), payment method. You can add **internal notes** for
the kitchen.

## The Mobee Manager app

Download **Mobee Manager** on your venue's phone or tablet and sign in with the same
credentials as the panel:

- **Recent** orders list and a **by-time-slot** view;
- one-tap status changes;
- **automatic ticket printing** on Sunmi printers (with recovery of unprinted orders
  if the printer was off);
- **daily cash report**: the day's takings at a glance.

## Place a test order

Before opening to customers, place a **test order** from your own app: you experience
what customers see and verify the ring, printing and status changes. Test orders are
**excluded from counts and reports** — they don't pollute your numbers.

## If an order must be cancelled

You can cancel an order from its detail view: the customer is notified and any loyalty
points are automatically reversed.